Optimizing the Ticket Response Process in Customer Support Systems Using Data-Driven and Machine Learning Methods: A Case Study of IFDA. Optimality, [S. l.], v. 1, n. 2, p. 188–204, 2024. DOI: 10.22105/opt.v1i2. Disponível em: https://opt.reapress.com/journal/article/view/57.. Acesso em: 21 nov. 2024.